Westmed is now Summit Health, part of VillageMD. However, the Westmed Portal is a patient portal that offers 24-hour access for Westmed patients. The Westmed patient portal is designed to make it easier for patients to manage their day-to-day healthcare needs and access their health information securely anytime, anywhere – it’s best-in-class care at your fingertips.
The previous Patient Portal account has now been reactivated to provide you with read-only access to your medical history, lab results, messages, and much more. By accessing this account, you can view and download important medical history and health information that was updated through November 16, 2021. Patients are only able to access this read-only view if they already have an established portal account.
What is the Westmed Portal?
Westmed Portal is a free, password-protected patient portal that offers 24-hour access for Westmed patients. The Westmed portal gives you access to your health records, lab results, medication, diagnosis lists, bill payments, and direct communication with physicians through secure emails.
At Summit Health, our commitment to your health extends beyond our office walls. To keep you connected with your care team, our online Patient Portal offers a simple and convenient way to make appointments, make payments, communicate with your doctors, view test results, access visit notes, explore your health history, and request prescription refills.
To access your online Patient Portal, simply select the Summit Health location where you receive care. Former patients of New Jersey Urology or Westmed Medical Group are also able to access their patient portal accounts by selecting their provider’s office location. While New Jersey Urology and Westmed Medical Group are now “Summit Health”, our systems are still being integrated, so you must select the office location where you receive care for you to access the correct Patient Portal.
Through the portal, you can conveniently manage non-emergency healthcare, schedule bill payments request updates to personal and insurance information, and manage appointments. Read below to find out more about some of the features the new portal has to offer.
Messaging
Patients can send their providers secure messages through the new My Westmed Patient Portal. Please keep in mind that secure messages/nonurgent messages are typically responded to within 48 hours. For help with messaging, follow these easy steps:
- After logging in to your patient portal account, scroll down to the Messages section of the home page.
- If the message fields (Provider, Subject, etc.) do not appear, click Send a message to display them.
- Provider: Select the provider to whom you are sending the message. The list includes providers that you’ve seen in the recent past.
- Office location: Select the Westmed office location for the provider you selected.
- Subject: Select the subject of the message from the list, for example, Medical Question”
- Message: Enter a detailed message (up to 1000 characters).
- If you want to send the provider a file attachment:
- Click Attach files.
- Select the appropriate file from your browser or photo library. Note: You can attach up to 10 files (PDF, JPEG, JPG, or PNG) per message with a maximum file size of 10 MB each. Video files are not supported.
- To send more than one file, click Attach files again. You can attach as many as 10 files. Important: To attach a file to a message you are sending a provider, you must create the message from the portal home page. You can create and send a message without an attachment from the Messages page (access the Messages page by clicking the Messages icon at the top of the home page.
- Click Send message. Important: DO NOT send any credit card information through the patient portal. Credit card information includes images of credit cards and credit card data entered as text.
Family Access
Family Access enables parents, legal guardians, and caregivers access to the patient’s medical records and access to communicate with the patient’s providers.
- Parents looking to sign up children under 13 for a portal account under their name can enable Family Access through settings.
- Select “Family access settings” in the menu click “Add patient” and enter your child’s name and date of birth. DO NOT enter your email address in this field. If your child does not have his/their email address, simply select “no email” in this field.
Important: Entering your personal email address may greatly impact your ability to register for your portal account, as each account needs to be assigned to a unique email address. You cannot register for more than one portal account using the same email address.
For children over the age of 14, you can register them for their portal account and grant family access to view results through the “Family Access” settings section.
Health History
Although some of your previous medical history information may not be visible to you in the My Westmed Patient Portal, you can easily request a consolidated summary of your health record sent to you instantly via email when you log in and visit the “My Health > Health Records” section of the portal.
You can access this consolidated view of your medical records, by logging into your portal from a web browser on a desktop and clicking “My Health.”
Westmed Portal Login
The Westmed Portal is available 24 hours a day, seven days a week for patients. Westmed Group is using Athena Health to help you access your health information for different doctors’ offices with just one email and password.
If you haven’t registered for Westmed’s new Patient Portal, you can do so by clicking “Create an Account” to register for the new portal with your email address and a new password.
Step 1: To log in to your account, go to My Westmed login page and click on “Log in with Athena Health“
Step 2: Fill in the username and password fields on the page with their respective credentials. After signing in, click on “Manage Your Health Record” to access all of your information available through the Westmed Portal.
Forgot Password? To begin password reset, click the “Forgot password?” link at the My Westmed Login page and enter the email address you normally use to log in. You’ll be sent a link at that email address that you can use to reset your password.
Download Summit + CityMD App
Summit Health is one of the nation’s leading independent, physician-governed multispecialty medical groups. Taking charge of your health care just got easier. The Summit + CityMD app is your new connection to supportive care, putting access and information securely in the palm of your hand
Experience new and efficient ways to message each other about prescription refills, online lab results, and questions that arise about your health. The Summit + CityMD app makes managing your health easier than ever. Learn more.
My Westmed Connect
My Westmed Connect is Westmed’s personalized health coaching program designed to help you stay on track with your individual health and wellness goals outside of the exam room. When you use the My Westmed Connect app with your monitoring device, you will have your real-time health readings recorded and sent directly to your provider.
If there is an abnormal reading, you’ll be contacted by a Care Coach who will help you get connected with your provider or guide you through ways to get back on track. While this program won’t replace your in-person visits, it will help give you and your provider a more in-depth understanding of your individual healthcare needs.
Learn more about My Westmed Connect App and how to download it.
Westmed Porta Frequently Asked Questions
- Where can I find information that was on the Westmed website?
As of June 2023, the Summit Health website is your new destination. We have created a hub for Summit Health (formerly Westmed) patients on summithealth.com that houses all the information you need for care including links to:
- Find a provider
- Access the patient portal
- Make an online appointment
- Visit urgent care
- Request medical records
- How do I make an appointment?
There are two ways to make an appointment with your provider. You can:
- Call your practice on the phone the same way you always have.
- Schedule an appointment online using the Summit Health website.
- Will my Westmed providers remain the same?
Yes, there will be no change to your care team. You can still see the same doctors you know and trust, at the same convenient locations. The only change is that you will now use the Summit Health website to schedule appointments online or view your doctor’s profile
- How do I access my patient portal?
Patients still have access and can use the same Athena portal. Patients do NOT need to create a new portal account and can log into the portal using the same credentials
- Will the patient app be shutting down?
Yes, the MyWestmed patient app has been discontinued. The app can be removed from your device. There is no replacement app to download at this time. Please visit the Summit Health website directly to find a provider, locate nearby offices, and schedule an appointment online
- Can I keep my current insurance?
We always recommend you verify that the location and physician you are seeing participate with your health plan. You can view accepted health plans on the Summit Health website.
- How can I pay my bill?
Patients can continue to access statements and pay bills via the Athena portal.
If you have a question about your bill, please call (914) 681-3110
- How do I request my medical records?
You can access your medical records by using the online medical request form. Information about how to access Authorization to Release Medical Records forms is available on the Summit Health website.
- Why did Westmed join Summit Health?
Westmed shares a vision with Summit Health: to improve the way health care needs are addressed for every patient, in every neighborhood. Summit Health helps patients with all of their primary and specialty care needs, supporting patients through their lifetime of care. And if you ever need urgent care, you can walk right into any of our neighborhood CityMD locations, which are part of our connected care team.
- What if I need additional information?
If you have any concerns or questions regarding your patient experience, please contact our client relations team by calling 908-977-9499 or emailing wecare@summithealth.com