Taking charge of your health care just got easier. The Summit + CityMD app is your new connection to supportive care, putting access and information securely in the palm of your hand. Below are the most frequently asked questions about the Summit + CityMD app.
Most Common Summit + CityMD App FAQs
Can I use my Patient Portal credentials to log into the Summit + CityMD app?
No, to use the Summit + CityMD app you’ll need to create a new account instead of logging in with your CityMD app or Patient Portal credentials. When you open our mobile app just follow these steps:
- Tap the “Sign up/Log in” button.
- Tap the link “Sign up now,” which appears at the bottom of the screen.
- Follow the prompts to create your account.
Can I access my child’s test results in the Summit + CityMD app?
Yes. If your child is under 18, you must first link your app accounts. To do this, go to the “My Account” tab, then “Caregiver Access.” Next, enter your child’s information, and verify your identity. Once you complete those steps, you can access your child’s record by toggling to their account and viewing their test results in My Health.
If your child is over 18, talk to them about sharing their account via “Caregiver access.” Once they share their account, you can toggle to it and view their test results.
Will all of my lab results be available to view, download, and share in the Summit + CityMD app?
Lab results are available in our mobile app for patients 18 and over. Go to the “My Health” tab and select “Results.” Click on the test name/date from the list. To download and share, click on the icon in the top right corner of the screen or click on the “Download & share” button below the result.
If you do not see your results, they may not be available yet. CityMD patients may also call Aftercare at 855-624-8963 and Summit Health patients may call their provider’s office to obtain results. If you are unsure of your provider’s office number, you can contact the call center at 908-273-4300 and they will direct you.
Summit + CityMD App FAQs About Insurance & Billing
How do I find a provider who accepts my insurance?
When you schedule an appointment, we’ll ask for your insurance information and then show you providers who accept your insurance plan. We’ll also verify your insurance information and eligibility before your appointment. We accept most insurance plans.
I don’t see my insurance plan listed in my account. How can I add my insurance information?
You’ll be prompted to add your insurance information when you schedule an appointment or request virtual urgent care.
What will my copay be?
Your insurance plan determines your copay. Check with your insurance provider for your specific copay rates.
What are my options for bill payment?
If you have questions about your Summit Health bill, call 908-790-6500 or email us at billing@summithealth.com. If you have CityMD billing or insurance questions, call 516-783-4600.
Questions about your bill? Our Summit Health or CityMD representatives can help. Call Summit Health Billing today. Call: 908-790-6500
Summit + CityMD App FAQs About Appointments
How will I know if a provider accepts my insurance?
When you schedule an appointment, we’ll ask for your insurance information and then show you providers who accept your insurance plan.
Can I see a provider virtually on the Summit + CityMD app?
Yes, if you make a virtual care appointment with your primary or specialty care provider, you may have a virtual visit on our mobile app. To join a scheduled visit with a provider, go to “Upcoming Visits” on the Home tab to launch the visit.
For virtual urgent care, select “Get virtual urgent care” from the home tab, and follow the prompts to start a visit immediately with a provider.
How do I cancel or reschedule an appointment?
Your upcoming appointments are listed on the Home tab—select the appointment you’d like to cancel from that list. Select “Cancel this appointment” on the next page and verify your cancellation when prompted.
To reschedule an appointment, follow the cancellation instructions above before booking a new appointment.
What do I do if I cancel an appointment by accident?
No worries—just make a new appointment if this happens. If your appointment date and/or time are no longer available, choose another time that’s convenient for you.
How do I make an appointment for someone else?
You can make an appointment for someone else after you link your app accounts. To do this for a patient under 18, go to “My account” and then “Caregiver access” to add a child to your account.
For patients over 18, ask them to share their account with you via “Caregiver access.” Once accounts are linked, you can select the patient’s account before navigating to the Schedule a Visit section.
Does Summit Health provide COVID-19 testing?
Yes. We offer convenient COVID-19 testing at our clinics and all our CityMD locations. Please visit https://www.citymd.com/news/covid-19-testing-update for additional information.
Can’t find what you’re looking for? Call our call center and we’ll be happy to help. Contact the Call Center today. Call: 908-273-4300
Summit + CityMD App FAQs About Virtual Care
Can I see a provider virtually on the Summit + CityMD app?
Yes, if you make a virtual care appointment with your primary or specialty care provider, or if you need on-demand virtual urgent care, you may have a virtual visit on our mobile app.
To join a scheduled virtual visit with a provider, go to “Upcoming Visits” on the Home tab to launch the visit.
For virtual urgent care, select “Get virtual urgent care” from the Home tab, and follow the prompts to start a visit immediately with a provider.
Who is eligible for virtual urgent care on the Summit + CityMD app?
Anyone 18 or older who creates an app account can access virtual care. Patients under 18 are eligible for virtual care if their caregiver has created an account and used the “Caregiver access” feature to add that child to their account.
Patients and guests without an account cannot receive virtual care in the app.
Can a family member or caregiver join my virtual urgent care visit?
Yes, they can join your virtual urgent care visit, but only as a guest and not to receive care themselves. Once you join the virtual urgent care visit you’ll be able to invite guests by providing their email addresses, and they’ll be sent a link to join.
What devices can I use for my virtual urgent care visit?
You’ll need a tablet or mobile device with a good internet connection, camera, and microphone. We also encourage testing your setup in advance of your virtual visit.
I’ve checked into the virtual waiting room, but the provider hasn’t joined. What should I do?
We don’t want to keep you waiting, so you can request to receive a text message when your provider joins your virtual visit.
What happens if I get disconnected during the virtual urgent care visit?
Before your visit, you’ll be asked to provide a phone number in case this happens. If you get disconnected, you’ll be prompted to reconnect. If you’re unable to reconnect, we’ll call the phone number you provided.
Can I get a prescription as part of my virtual urgent care visit?
Yes, our providers can prescribe by federal and state laws and when medically appropriate. As with an in-person visit, the prescription will be sent to your preferred pharmacy.
When can I access a virtual urgent care visit?
You can use this service 24/7, 365 days a year.
Who will be providing my virtual urgent care, and what are their credentials?
You’ll receive care from a Summit Health board-certified physician, licensed nurse practitioner or physician assistant. You’ll also have the option of selecting a non-Summit Health provider if a Summit Health provider is not available.
Will I be charged a copay for my virtual urgent care visit?
Your insurance plan determines your copay. Check with your insurance provider for specific copay rates. You’ll be prompted to provide your insurance information prior to your visit. We’ll verify your insurance and let you know how much you owe, if anything, prior to the start of your visit.
Is my virtual urgent care visit covered by insurance?
If you do not see your insurance listed in our drop-down menu, please be prepared to pay for your virtual urgent care visit with a credit card. However, depending on your insurance plan, you may still be able to submit a claim to your insurance and be reimbursed for this service.
Please check with your insurance carrier. We also accept all Flexible Spending Account (FSA) and Health Spending Account (HSA) cards.
Where do I need to be located to participate in a virtual urgent care visit?
Anywhere in the United States. Provide your location, and we’ll connect you with a provider that is credentialed in the state you’re in at the time of your visit. Due to regulations, you must see a provider credentialed in your state.
What if I need follow-up care to my virtual urgent care visit?
Our Aftercare team will ensure you have information for any follow-up care needed after your virtual urgent care visit, or if you need to be seen in person immediately. If you have questions about follow-up care, please contact our Aftercare team at 855-624-8963.
Do you offer interpreter services for virtual urgent care visits?
Yes. If you need language or ASL interpreter services, please call Aftercare at 855-624-8963.
Can’t find what you’re looking for? Call our Aftercare team and we’ll be happy to help. Contact the Aftercare team today. Call: 1-855-624-8963
Summit + CityMD App FAQs About My Account
Can I use my Patient Portal credentials to log into the Summit + CityMD app?
No, to use our mobile app you’ll need to create a new account instead of logging in with your CityMD app or patient portal credentials. When you open the Summit + CityMD app just follow these steps:
- Tap the “Sign up/Log in” button.
- Tap the link “Sign up now,” which appears at the bottom of the screen.
- Follow the prompts to create your account.
How old do I have to be to create a Summit + CityMD app account?
You must be 18 years or older to create an account on our mobile app.
I’m a caregiver. Can I set up a Summit + CityMD app account on someone’s behalf?
Yes. Select the “My account” tab and then “Caregiver access” to get started. You can add a child to your account or invite someone else to be your caregiver. You can access another adult’s account if they share it with you via the “Caregiver access” feature when logged into their account.
Can I manage multiple accounts within the Summit + CityMD app?
As a caregiver, you can manage up to 10 individuals within your account.
What should I do if I have trouble logging in?
We’re here to help—contact our support team at AppSupport@summithealth.com.
How do I update my email address, phone number, and/or password?
Select the “My Account” tab and then “Account settings” to make these updates.
How do I view or edit my personal information?
Select the “My Account” tab and then “Personal info” to view your personal information in the app. For your security, we limit some of the personal information you can update in the app.
One of our team members will be happy to help you update restricted information at your next appointment. You can also feel free to contact our call center at 908-273-4300.
How do I delete my account?
Due to laws protecting healthcare information, Summit + CityMD does not offer account deletion.
If you are interested in disabling your Summit + CityMD app account so that your account is no longer active, please send us a message at appsupport@summithealth.com and our team will send you a confirmation once your app account has been disabled.
Why don’t I see my child’s health information anymore?
There may be a couple of reasons why. 1. If your child has recently turned 18, your child will need to create their own Summit + CityMD app account and elect to share their health record with you. 2.
If your child is aged 13 to 17, New York and New Jersey laws protect patient privacy and consent around select services and reserve the right to keep their clinical information private from parents, legal guardians, and/or caregivers.
If your child has decided to keep their information private, you will not be able to access their account. If you have any questions about this, please contact appsupport@summithealth.com.
Summit + CityMD App FAQs About My Health
Where can I view test results?
Select the “My health” tab to view your test results.
Can I access my child’s test results in the Summit + CityMD app?
Yes. If your child is under 18, you must first link your app accounts. To do this, go to the “My Account” tab, then “Caregiver Access.” Next, enter your child’s information, and verify your identity.
Once you complete those steps, you access your child’s record by toggling to their account and viewing test results in My Health. If your child is over 18, talk to them about sharing their account via “Caregiver access.” Once they share their account, you can toggle to it and view their test results.
Will all of my lab results be available to view, download, and share in the Summit + CityMD app?
Lab results are available in our mobile app for patients 18 and over. Go to the “My Health” tab and select “Results.” Click on the test name/date from the list. To download and share, click on the icon in the top right corner of the screen or click on the “Download & share” button below the result.
If you do not see your results, they may not be available yet. CityMD patients may also call Aftercare at 855-624-8963 and Summit Health patients may call their provider’s office to obtain results. If you are unsure of your provider’s office number, you can contact the call center at 908-273-4300 and they will direct you.
What should I do if I have a question about my results?
If you had a visit with a Summit Health primary or specialty care provider and have questions about your results, please call your provider’s office directly. If you are unsure of your provider’s office number, you can contact the call center at 908-273-4300 and they will direct you. If you had a visit at a CityMD, please call 844-824-8963 for questions about your results.
Can I send a message to my provider in the Summit + CityMD app?
If you had a visit with a Summit Health primary or specialty care provider and have questions about your results, please call your provider’s office directly. If you are unsure of your provider’s office number, you can contact the call center at 908-273-4300 and they will direct you. If you had a visit at a CityMD, please call 855-624-8963 for questions about your results.
How do I request and refill prescriptions?
Unfortunately, we’re unable to process prescription requests in the app, unless during a virtual visit. Log in to the Summit Health Patient Portal or call your provider’s office to make prescription requests.
FAQs About CityMD
Is CityMD part of Summit Health?
Yes. CityMD is part of the Summit Health network.
Do CityMD doctors also work for Summit Health?
Yes. All of the providers working at CityMD are part of the Summit Health family.
Do I need a referral or authorization from my primary care doctor to visit CityMD?
No. Just walk in when you need us.
What information do I need to be seen by a CityMD provider?
You’ll need a valid photo ID and insurance card, if you have insurance. When you visit, you’ll complete a short registration form and then be seen by one of our providers.
Can I make an appointment at a CityMD?
You don’t need an appointment to visit a CityMD. Just walk in when you need us.
Why can’t I check in or register online?
CityMD is a walk-in-only urgent care clinic. We don’t take appointments—just walk in when you need us.
When should I visit an emergency department instead of a CityMD location?
Read our “Know Where to Go” guide at https://www.summithealth.com/sites/default/files/2021-06/knowwheretogo.pdf to help you determine where to seek treatment, and if you are experiencing an emergency, please call 911.
Does CityMD offer COVID-19 testing?
Yes. Please visit https://www.citymd.com/news/covid-19-testing-update to learn more about COVID-19 testing offered at all our locations at https://www.citymd.com/all-locations
Does CityMD take my insurance?
We take most Commercial, Managed Medicare, and Managed Medicaid insurance plans. To see a full list of insurance plans we accept, see our website.
If you can’t find your insurance on our list or have questions, call us at 844-824-8963 or give your local CityMD a call, and we’ll provide coverage answers fast.